SuccessCOACHING · Emma Enablement · PSIP™

Tool 7: Effectiveness Measurement Plan

Performance Support Integration Protocol · Step 7 — Measurement

PSIP™ v1.0

Tool 7 of 7 · Step 7 — Measurement

↑ Import

Purpose: Define usage and outcome measurement for each tool before deployment. Usage metrics tell you whether the tool is being used. Outcome metrics tell you whether it is improving performance. Both are required. Design measurement before deployment — retrofitting is unreliable.

Measurement Layers Reference

Layer 1 — Usage metrics (leading indicators): Access rate, timing, completion rate. Tell you whether the tool is being used. Do NOT tell you whether it is working.
Layer 2 — Outcome metrics (effectiveness): Performance quality at the supported moment, error rate, escalation rate, L3 behavior observation. Tell you whether the tool is changing performance.

Tool-Level Measurement Plan

Tool Name	Usage Metric	Usage Data Source	Outcome Metric	Outcome Data Source	Timing	Comparison Design

Ecosystem Effectiveness Dashboard Track across all Priority 1 tools over time

Metric	Baseline	30-Day	60-Day	90-Day	Status
Average access rate across Priority 1 tools (per relevant workflow occurrence)
Error rate at Priority 1 critical moments
Escalation rate for decisions supported by PSIP™ tools
Practitioner-reported confidence at supported moments (1–5 survey)

Diagnostic Decision Guide What to do when metrics signal problems

Signal	Likely Cause	Investigation Action
High usage, outcomes not improving	Content or format is wrong for the moment	Observe 3 practitioners using the tool in the workflow moment; identify where the guidance fails to enable correct action
Low usage, outcomes not improving	Access mechanism is failing	Shadow practitioners during the critical moment; identify whether they know the resource exists and whether they can access it in time
High usage initially, declining over time	Tool content becoming outdated OR practitioners internalizing the content	Compare error rates: if declining with usage, practitioners are internalizing (positive). If error rates stable, content is outdated — trigger maintenance review
Tool never accessed after launch	Discovery failure — practitioners don't know it exists	Survey 5 practitioners: do they know this resource exists? If not, redesign the discovery mechanism and access path