SuccessCOACHING · Emma Enablement · EEMS™

Tool 7: Stakeholder Reporting Framework

Enablement Effectiveness Measurement System · Phase 7 — Analysis & Reporting

EEMS™ v1.0

Tool 7 of 7 · Phase 7 — Analysis & Reporting↑ Import

Purpose: Synthesize measurement data across all levels, diagnose where the measurement chain is intact or broken, and produce stakeholder-differentiated reports. Design all reporting views before the program launches so data is collected in the right formats.

Measurement Chain Analysis

Work through each level in order. A weakness at any level changes the diagnosis — weak L3 despite strong L2 points to the transfer environment, not content quality.

Reaction — Average utility score across all sessions

Average Utility Score

Average Relevance Score

Status

Learning — Average gain score; pass rate

Average Gain Score

Pass Rate

Status

Transfer — % of practitioners at Proficient or above at 90 days

% at Proficient (L3) or Above

Observation Completion Rate

Status

Results — Business outcome metrics vs. baseline

Primary Metric Change (attributed)

Status

Measurement Chain Overall Status — Where is the chain intact, and where does it break?

Diagnostic Interpretation Reference

Pattern	Interpretation	Recommended Action
L1 strong, L2 strong, L3 weak	Transfer environment problem — training worked; workplace didn't support application
L1 strong, L2 weak	Content-learning gap — content was relevant but instructional approach didn't build capability
L1 weak, L2 weak	Relevance failure — content did not connect to learner challenges
L1–L3 strong, L4 not moving	Theory of change was wrong — right behaviors, wrong outcomes targeted
All levels strong	Program working as designed

Stakeholder Report Specifications

Stakeholder	Report Name	Key Metrics Included	Format	Frequency	Owner
CS Leadership
CS Managers
Enablement Team
Finance / CFO
Program Sponsors

Program Decision Record

Program Decision

Decision Date

Decision Made By

Data That Drove This Decision (cite specific metrics)

Modifications Required (if continuing with changes) or Reason for Discontinuation

Next Measurement Review Date